Develop and manage international customers, distributors, agents, and importers for chemical products.
Identify and develop new export markets and business opportunities through market research, online platforms, trade directories, exhibitions, and customer referrals.
Achieve monthly, quarterly, and annual export sales targets.
Handle international enquiries, prepare quotations, and negotiate prices, payment terms, delivery schedules, and other commercial conditions.
Understand customer requirements and recommend suitable chemical products based on specifications and applications.
Coordinate product samples, technical documents, product approvals, and customer trials.
Maintain strong relationships with overseas customers and ensure regular communication and follow-up.
Prepare and coordinate export documentation, including commercial invoices, packing lists, certificates of origin, shipping documents, and other required documents.
Coordinate with production, quality control, logistics, freight forwarders, CHA/customs agents, and accounts teams to ensure timely shipment.
Monitor shipment schedules, container bookings, dispatches, and delivery status.
Coordinate with customers and logistics partners regarding shipping instructions and documentation requirements.
Follow up on outstanding payments and ensure compliance with agreed payment terms.
Handle customer complaints, product issues, shipment delays, and other export-related concerns professionally.
Monitor international market trends, competitor pricing, demand, and regulatory requirements.
Maintain accurate records of export enquiries, quotations, orders, shipments, customer communications, and sales performance.
Prepare sales forecasts, market reports, and regular updates for management.
Ensure export activities comply with company policies, applicable trade regulations, and chemical handling and documentation requirements.
Qualifications
Bachelor’s degree in Business and related fields
Import Export Knowledge and Certificate is a must
Strong English proficiency
1–3 years of experience in export sales, preferably in the chemical, industrial, manufacturing, or B2B sector.
Good understanding of international sales processes and export procedures.
Knowledge of export documentation, shipping terms (Incoterms), and international payment methods such as LC, advance payment, and open account.
Basic understanding of customs procedures, freight forwarding, and international logistics.
Good knowledge of chemical products, specifications, applications, and technical documentation is preferred.
Excellent written and verbal English communication skills.
Strong negotiation, presentation, and customer relationship management skills.
Proficiency in MS Office, particularly Excel and Word.
Experience with ERP/CRM systems is an advantage.
Ability and willingness to communicate with customers across different time zones and cultures.
Willingness to travel internationally for customer visits, exhibitions, and business development when required.
Behavior
Professional, confident, and customer-focused approach.
Strong communication and interpersonal skills with the ability to work with international customers.
Self-motivated, proactive, and target-oriented.
Strong negotiation and relationship-building abilities.
Patient and persistent in following up with international customers.
Culturally aware and respectful when dealing with customers from different countries.
Strong attention to detail, especially in export documentation, pricing, specifications, and shipment details.
Good organizational and time-management skills.
Ability to manage multiple customers, enquiries, orders, and shipments simultaneously.
Calm and solution-oriented approach when handling shipment delays, payment issues, or customer complaints.
Honest, ethical, and transparent in all commercial dealings.
Adaptable and willing to learn about international markets, regulations, products, and customer requirements.
Strong teamwork and coordination skills.
Responsible and accountable for assigned customers and sales targets.
Results-oriented mindset with a strong focus on business growth and customer satisfaction.
